Contact Us

We're Here to Help

At Biannova, your satisfaction is our highest priority. Whether you have a question about an order, need product recommendations, or require assistance with a recent purchase, our dedicated support team is ready to help.

We believe in providing fast, reliable, and friendly customer service every step of the way.

Customer Support

Email:
biannova.reach@outlook.com

Response Time:
We aim to respond to all inquiries within 24 hours on business days.

Before You Contact Us

To help us resolve your request as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• The email address used to place your order
• A detailed description of your inquiry
• Photos or videos (if reporting a damaged or defective item)

Business Hours

Monday – Friday
9:00 AM – 6:00 PM (GMT)

Saturday & Sunday
Closed

Our Commitment

At Biannova, we're committed to delivering exceptional products backed by exceptional customer service. Every message is handled with care, and we'll do our best to provide a prompt and satisfactory resolution.

Thank you for choosing Biannova. We appreciate your trust and look forward to assisting you.